GENERAL INFO
All the required information in one place to rule them all. If additional details are required, we are here till the end.
1
Shipping & Delivery
We currently ship in most EU countries but are actively expanding to provide quality products worldwide.
We currently delivers to the following 21 European Union countries:
AT, BE, BG, HR, CZ, DK, FI, FR, DE, GR, HU, IT, LU, NL, PL, PT, RO, SK, SI, ES, SE.
Shipping rates and delivery times are calculated at checkout.
Orders over 150€ - Free Shipping.
Orders under 150€ - Up to 14€ Shipping Fee (Depending on the buyers location).
Orders are processed within 1–2 business days.
Standard delivery times range from 7–15 business days depending on your location AND the availability of the products as some may be delivered from our external warehouses adding a few (2-5) extra days.
You’ll receive tracking details as soon as your order leaves our main warehouse.
We currently ship in most EU countries but are actively expanding to provide quality products worldwide.
We currently delivers to the following 21 European Union countries:
AT, BE, BG, HR, CZ, DK, FI, FR, DE, GR, HU, IT, LU, NL, PL, PT, RO, SK, SI, ES, SE.
Shipping rates and delivery times are calculated at checkout.
Orders over 150€ - Free Shipping.
Orders under 150€ - Up to 14€ Shipping Fee (Depending on the buyers location).
Orders are processed within 1–2 business days.
Standard delivery times range from 7–15 business days depending on your location AND the availability of the products as some may be delivered from our external warehouses adding a few (2-5) extra days.
You’ll receive tracking details as soon as your order leaves our main warehouse.
2
Returns & Exchanges
We offer a 30-day return window for unused products in original condition and packaging. Due to the nature of the product, the return price is sustained by the buyer. Additional detail are found in our Refund Policy.
We offer a 30-day return window for unused products in original condition and packaging. Due to the nature of the product, the return price is sustained by the buyer. Additional detail are found in our Refund Policy.
3
Warranty & Order Tracking
Every VaultVac product is protected by a 2-year limited warranty covering manufacturing defects.
If your product arrives damaged or develops a fault, contact us and we’ll assist right away.
If you haven’t received an update via email after 3 business days, please check your spam folder or contact us with your order number in the title.
Every VaultVac product is protected by a 2-year limited warranty covering manufacturing defects.
If your product arrives damaged or develops a fault, contact us and we’ll assist right away.
If you haven’t received an update via email after 3 business days, please check your spam folder or contact us with your order number in the title.
4
Payment Methods
We accept all major payment methods, including:
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, iDEAL, and UnionPay.
Klarna and PayPal integration is currently in progress.
Regarding privacy concerns please check our Privacy Policy.
We accept all major payment methods, including:
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, iDEAL, and UnionPay.
Klarna and PayPal integration is currently in progress.
Regarding privacy concerns please check our Privacy Policy.
